Privacy policy

Your Data, Your Trust: How Love Craft Gifts Protects Your Privacy

Effective date: 3 September 2025
Trade name: Love Craft Gifts Pvt. Ltd.

At Love Craft Gifts Pvt. Ltd., your trust means everything to us. Whether you’re customizing a gift for someone special or browsing for inspiration, we’re committed to keeping your personal information safe, private, and in your control. This post explainsβ€”in plain Englishβ€”what we collect, why we collect it, who we share it with, and how you can exercise your choices.

Who we are (and how to reach us)

Love Craft Gifts Pvt. Ltd.
Address: Love Craft Gifts Pvt. Limited, Dss – 56, Old Court Market, Near Oxizone Gym, Fawara Chowk, Hisar, Haryana 125001
Email: lcgofficialstaff2017@gmail.com
Phone: +91 7700043200

Have a privacy question or request? Email us with the subject β€œDPDP Request” and we’ll help you out.

The information we collect (and what it’s used for)

We collect just enough information to serve you better:

  • Identity & contact: your name, phone, email, and shipping/billing addressβ€”so we can deliver orders and support you.

  • Order & payment info: what you bought and payment status. (We don’t store your full card details; payments go through secure gateways.)

  • Messages: your chats, emails, reviews, and support ticketsβ€”to resolve issues and improve our service.

  • Website usage: device type, browser, IP, pages visitedβ€”this helps us fix bugs, keep things secure, and make the site faster.

  • Marketing preferences: your opt-ins/opt-outs, so we only send what you want.

We use this information to process orders, provide support, send updates, improve the website, prevent fraud, andβ€”only with your consentβ€”to send offers and newsletters.

Cookies, quickly explained

Cookies are small files that help the website work. We use:

  • Essential cookies to run the site and checkout.

  • Performance/analytics cookies to understand what’s working and what’s not.
    You can manage non-essential cookies through your browser or our cookie banner (where available).

Who we share your data with (and why)

We work with trusted partners who help us run the businessβ€”strictly under our instructions:

  • E-commerce hosting/platform for storefront and security

  • Payment gateways to process payments and refunds

  • Logistics partners to ship your orders

  • Support & communication tools for emails/SMS/WhatsApp/chat

  • Analytics/ads partners (only with the right consents)

We may also share information if required by law, to prevent fraud, or if there’s a business transfer (like a merger). Your data remains protected.

Where your data may be processed

Some partners may process data outside India. We follow the applicable Indian rules for cross-border transfers and use reasonable safeguards with our providers.

Children’s privacy

We don’t knowingly collect personal data from children under 18 without verifiable parental consent. If you believe a child has shared data with us, please contact us so we can delete it.

How we protect and retain your data

We use reasonable technical and organizational measures to protect your information from unauthorized access or misuse. We keep data only as long as needed for things like legal/tax obligations, warranties, and fraud preventionβ€”then we delete or anonymize it.

Your choices and rights

You can:

  • Access your data and understand how it’s used

  • Correct/Update inaccurate information

  • Delete data we process with your consent (where applicable)

  • Withdraw consent for promotional messages at any time

How to exercise your rights: email lcgofficialstaff2017@gmail.com with your name, contact details, and request. We may ask for verification to protect your account.

Marketing messages (opt in, opt out)

If you’ve opted in, we’ll occasionally send offers and updates. Not feeling it anymore? Use the unsubscribe link/SMS instructions or email us. You’ll still receive important order and service messages.

If something goes wrong

In the unlikely event of a personal data incident that could cause harm, we’ll follow the applicable Indian reporting requirements and inform affected users where required.

Updates to this notice

We may update this post when we improve our practices or when laws change. We’ll always show the effective date at the top, and for important changes we may notify you on the website or by email.

Talk to us

Questions, feedback, or requestsβ€”big or smallβ€”are welcome.

Love Craft Gifts Pvt. Ltd.
Love Craft Gifts Pvt. Limited, Dss – 56, Old Court Market, Near Oxizone Gym, Fawara Chowk, Hisar, Haryana 125001
Email: lcgofficialstaff2017@gmail.com
Phone: +91 7700043200